• Tweet Consumers both praise and criticize retailers on social media sites such as Facebook, Twitter and blogs. It is the negative comments, though, that test retailers’ ability to manage customer relationships in a dynamic, always-on and fragmented environment. “Social media amplifies the voice of disgruntled customers and makes it easy for others to jump on [&hellip

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  • Tweet One of the services that I offer for small business owners is setting up and managing a corporate blog for them. Blogging has been around for sometime now, but the real impact of adding a blog to your existing web site is the impact it has on your search engine rankings and it is [&hellip

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