• Tweet Despite common industry wisdom that consumers are much more likely to publicize negative experiences, consumers express satisfaction on social networks more frequently than disappointment, according to an April 2011 study from ROI Research and Performics. Data from “S-Net: A Study in Social Media Usage and Behavior” indicates in the case of restaurants, 60% of [&hellip

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  • Tweet Users ages 55 and up increasingly likely to connect with companies It took older web users a few years to begin social networking after it had been popularized by the younger set, but they soon became the fastest-growing segment of users on sites like Facebook. Now it appears they are also growing into a [&hellip

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  • Tweet McDonald’s has found itself in serious damage control after the circulation of a discriminative image on the internet. The photograph appeared on Twitter on the weekend and shows a hoax sign that was allegedly posted on a McDonald’s staff notice board. The sign says an insurance measure due in part to a recent string [&hellip

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  • Tweet Telstra’s original broadband proposal was an ‘illusion’ that could never have worked, the boss of the national competition watchdog says. Australian Competition and Consumer Commission (ACCC) chairman Graeme Samuel said Telstra’s proposal for a fibre-to-the-node (FTTN) broadband network, or fibre to the street corner, was never going to work. ‘I can now summarise that [&hellip

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  • Tweet A $9 billion deal between Telstra and NBN Co on delivery of the national broadband network is being delayed by speculation over Australia’s political future. The Australian Financial Review reports that NBN Co. and Telstra have drawn up a series of ‘wipeout clauses’ in the event the $36 billion project is cancelled or scaled [&hellip

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