Online Retailers Socialise Shopping

Online Retailers Socialise Shopping

By , May 05 in blog with 0 comments

A March 2010 study from the e-tailing group and PowerReviews found that one-half of Internet users research online before making any type of purchase—on the Web, in a store or through any other method. They typically said doing their own research online saved them time and made them more confident about their purchases.

Retailers’ sites played an important role in the research process, and respondents said the most critical capability for a retailer to have was customer reviews. A lack of user-generated reviews would cause nearly one-half (49%) of respondents to leave a retailer’s site.

Though the “2010 Social Shopping Study” found that customer reviews had a strong influence on the purchases of 71% of respondents—while only 25% said the same about Facebook fan pages—an earlier e-tailing group study of Web merchants found Facebook had caught on so strongly that more planned a presence on the social networking site in the next year than would have customer reviews.

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Nearly as many retailers planned to publish on Twitter, but only 17% of respondents to the “2010 Social Shopping Study” said Twitter had a significant effect on their buying decisions. Overall, that survey found social media sites were the place shoppers were least likely to do research (6%).

Similarly, sharing tools were the capability rated important by the fewest shoppers (20%), but they were merchants’ top choice in social strategies.

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“Customer reviews have become a critical piece of the marketing puzzle, based not only on consumer demand but also on the sales they deliver,” said Pehr Luedtke, CEO of PowerReviews, in a statement.


About the author

 Online Retailers Socialise Shopping Mike Andrew has been working with the Internet and small business for over 12 years. Mike has been a keynote speaker at conventions and seminars and conducted social media training sessions all over the world. Mike has an extensive media background having worked in electronic media for over 30 years. Mike specialises in social media and Internet marketing strategy, SEO techniques and search engine marketing campaigns. His articles appear on numerous blogs around the web as well as national magazines.

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